Ozg OSP License Consultant
Ozg Center | Delhi | Mumbai
Phone # 09811415831-37-61-72-84-92-94
Website: osplicense.in
Email: license.consultant@ozg.co.in
4. Technical Terms & Conditions for sharing the Infrastructure between International OSP & Domestic OSP
( A). OPTION - 1
(Separate & Independent EPABX to be used for International & Domestic OSP Centres with sharing of same operator position)
1. Interconnectivity of the International OSP with Domestic OSP is not permitted.
2. The Domestic OSP centre and international OSP centre shall have non-sharing separate and independent EPABX but may have the common operator position.
3. OSP shall ensure that only one call shall be offered to the operator position at a time, be it domestic or international, incoming or outgoing.
4. No voice traffic shall flow between the Domestic and international OSP centres and/or cause bypass of the network of the Authorised Telecom Service Providers.
5. OSP shall ensure that the system logs are tamper-proof and system logs are preserved at least for six months. The Authority reserves the right to call for these system logs on demand and also inspect them at site.
( B). OPTION - 2
(International & Domestic OSP Centres to share the common EPABX with logical partitioning)
1. Interconnectivity of the International OSP with Domestic OSP is not permitted.
2. The Company shall submit a certificate from the Vendors of the equipment that the software is capable of logically bifurcating the common infrastructure into two separate and independent environments for the Domestic OSP and International OSP Centres.
3. The Company shall ensure the complete logical separation between the activities of the domestic and International applications. No voice traffic shall flow between the Domestic and international OSP centres and/or cause bypass of the network of the Authorised Telecom Service Providers.
4. OSP shall ensure that the system logs are tamper-proof and system logs are preserved at least for six months. The Authority reserves the right to call for these system logs on demand and also inspect them at site.
The concept of Extended Agent Position (Work From Home) is permitted with the following conditions:
(i) The OSP operator shall submit a security deposit of Rs.5 crores with an agreement envisaging to meet certain obligations like exclusive use of home agent, all responsibility to be borne by OSP etc.
(ii) The agents at home shall be treated as Extended Agent Position of the call centre and interconnection is permitted through authorised service Providers Provisioned (secured) VPN (PPVPN) which have pre defined locations i.e. home of the agents and OSP centre as VPN sites. Over and above PPVPN, the OSP may use their own security mechanism like Authentication, Authorization and Accounting. Such work from home facility shall be limited to the SSA of the OSP Centre and adjoining SSAs.
(iii) The Authority shall have the right to carry out periodic / surprise inspections of such establishments.
Ozg OSP License Consultant
Ozg Center | Delhi | Mumbai
Phone # 09811415831-37-61-72-84-92-94
Website: osplicense.in
Email: license.consultant@ozg.co.in
